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Official support

PerseusTV+ Support

Use the official PerseusTV+ support and contact details on the main download website if you need help with downloading, installing, payments, account access, creator applications, or channel policy questions.

Support topics

  • Download link not opening
  • Install problems on Android or desktop
  • Premium package or payment questions
  • Official channel or update information
  • Account login, device access, or suspicious activity
  • Creator application, channel approval, or payout verification questions

Before contacting support

  • Use only the official download website and official support contacts.
  • Include your account email, device type, app version, and a clear screenshot when possible.
  • For payment issues, include payment date, package name, amount, and transaction reference.
  • Do not send passwords, OTP codes, private keys, full bank credentials, or unnecessary identity documents.

Support team rules

  1. Support must only use official PerseusTV+ channels. Staff should not ask users to move payment, login, or identity conversations to unknown personal accounts.
  2. Support must never ask for passwords, OTP codes, full card numbers, private keys, or complete bank credentials.
  3. Every payment or account access request must be checked against available account, transaction, and device records before giving a final answer.
  4. Support must verify account ownership before discussing private account, premium, payout, creator, or KYC details.
  5. Support must keep user communication respectful, clear, and short. If an issue is blocked by missing information, ask only for the minimum information needed.
  6. Support must not promise approval, refund, payout, creator acceptance, or fixed processing time unless that decision has already been confirmed by the responsible admin workflow.
  7. Support must record important decisions, escalation reasons, and user-visible explanations so another admin can understand the case later.
  8. Suspicious activity, payment disputes, copyright complaints, impersonation, harassment, or safety issues must be escalated to admin review.
  9. Support must protect personal data. Screenshots and documents should be used only for the case that required them and should not be shared outside the authorized team.
  10. Support must guide users back to the official website for downloads, updates, payments, terms, and creator applications.